Introduction
The website www.medijeunesse.gr is an e-commerce store for the sale of products and services via Internet (from now on known as  "online store" or "website") created and operated by the company "MEDILANDS EE"  based in Ermou 7, and is legally represented, with an NFP. 998082199 and ROI D'ATHENS Mail address: or e-shop service line: 801 11 61 061 for calls to Greece or +357 22008170 for calls to Cyprus, in which belongs  the network of shops with the brand "MEDI JEUNESSE" throughout Greece. The following terms and conditions will apply to the use of the online store under the MEDI JEUNESSE trademark located at www.medijeunesse.gr. Any user who enters and trades or uses the services of the online store (from now on referred to as "visitor" or/and "user" or "customer" depending on whether he/she is limited to only visiting the store or commissioning and and selling products and Services) is deemed to acquiesce and accept unreservedly the following terms that are formulated here, without any exception. If a user does not agree with these terms, he / she must undertake to abstain from the visit, use of the site as well as from any transaction or use of the e-shop services.


General terms

terms of use
THE COMPANY reserves the right to amend or revise freely the terms and conditions of use and transactions from the e-shop whenever it is deemed necessary, also undertakes the responsibility to inform consumers of any change through the pages of this e-shop. Contracts through the online store are compiled in the Greek language.

Information and products provided
COMPANY is committed to the accuracy, reliability and completeness of the information provided in the online store, regarding the identity of the COMPANY and the transactions provided through the online store. The company is not responsible and is not bound by electronic data entries made by error / omission in common sense and is entitled to correct them whenever they become aware of their existence.

Limitation of Liability
THE COMPANY does not guarantee the availability of the products exhibited in the online store but informs the customer about the availability or not, and takes responsibility, in case of a change in the data, to inform customers in time about the unavailability, and in this case the company shall have no further liability. The online store provides content (ie information, names, photos, illustrations), products and services available through the site "exatcly as they are".

Copyright
All content of the online store, including badges, signs, pictures, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties that the COMPANY has been licensed for its own exclusive needs and the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the actual e-shop provider is prohibited. Reproduction, re-publishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and described by the online store under the trademark MEDIJEUNESSE or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties, protected by the relevant laws on Trademarks. Their use in the online store does not give them permission in any way  or right to use them by third parties.

User Liability
The user / customer agrees and undertakes to use the services, information and data of the e-shop as provided by the law and based on the rules of good faith and business ethics.He/She is obliged to not use the online store under the trademark MEDIJEUNESSE for: sending, publishing, sending by email or otherwise transmitting any content that is illegal for any reason, causes unlawful insult and damage to the COMPANY or any third party, or confuses confidentiality Ôr the confidential of any person's information sending, posting, emailing or otherwise transmitting any content that infringes user's morals, social values etc. Sending, posting, emailing, or otherwise transmitting any content that the users have no right to broadcast under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of an industrial relationship or covered by confidentiality agreements) sending, publishing, emailing or otherwise transmitting any content that infringes any patent, trademark, trade secret Copyright, or other proprietary rights of any third party to send, post, email, or otherwise transmit any material that contains software viruses or any other code, file or program designed to cause interruption, damage, destruction or the equipment of the operation of any software or computer hardware intentional or unintentional violation of applicable laws or regulations, harassment of third parties by any means, collection or storage of personal data about other users.

Links to this site.
The links included in the online store, lead to store pages or in some cases, lead the user to move from it (e-shop) to third-party websites, businesses, etc. These related websites are not under control of COMPANY and COMPANY does not take any responsibility for the contents of such web site or any link on a related website or any changes or updates to such websites. COMPANY is not responsible for Internet broadcasts or for any form of transmission received from any linked site. COMPANY provides these links to its online store only to facilitate the use of the e-shop, their use is not mandatory for the visitor / customer and the fact that they are taken at the online store does not imply that the company approves or accepts theÈr content.

Pricing policy
The COMPANY's online store reserves the right to change the prices without prior notice to the customer. In case of a refund, THE REFUND COSTS OF THE PRODUCTS CHARGE THE CUSTOMER.

Product availability
The customer is informed about the availability of the products through similar word marks posted on the page of any kind in the online store. In particular, the products are divided into available (marked "Available for shipment in your premises") and others that are unavailable in the Company's warehouse (labeled "Expected soon"). THE COMPANY reserves the right to inform customers in the event of unavailability of any kind for the planned delivery time (after the client's order has been submitted). In this case, if the delay makes the transaction unprofitable for the client, the customer is entitled to cancel the order if he wants with a written statement (by e-mail) which is harmless to the customer.
Also, the various offers of products that appear at the online store ("Discount" or similar expressions) always apply until stocks are not valid. Prices and products labeled as limited offer last until stocks are no more valid and the customer can buy one and only single piece. These species are strictly time-consuming in the performance of orders.

Submit an order
The e-shop's user, that wishes to place an order, should follow the user registration process at the online store described below (receive username and password) so that he can then be recognized and identified by the store for security reasons in any future transactions. The products that are purchased by the customer will be delivered to the address that the customer declares as receiving address upon signing. A copy of the sales invoice and dispatch note will also be delivered to the customer. Deliveries will be made upon proof by the recipient's signature on the relevant documents.

  1. To submit an order, he/she is able to do it through the online store's special form ("order basket") ordering  the products and services he / she wishes to obtain. The order is not binding on the company before it confirms its acceptance as below. Prior to the submission of the order to the customer, the following are stated as terms of sale and the customer for the transmission of his order, previously must state it with the indication "I have read and accept the Terms of Use" that he has read and accepts the following items through the order and its special link, namely:
  2. The attributes of the goods and services he ordered as described on the pages of the store he visited, resulting from the use of the relevant links in his electronic order, which he must use to check any relevant attributes, before sending the order, so there will not be any doubts about the characteristics and properties of the products and services to be ordered. If the customer is not adequately informed, the company has no rensposibility at all.
  3. Company's ID, address, phone number, fax number and email address.
  4. The total price of the ordered goods or services, including VAT and any other charge and all additional shipping, delivery or mail charges (also counted in the order basket) and any other expense. When such charges can not reasonably be calculated, the fact that such additional charges may be required is also notified to the order basket and the customer must be aware before the transfer. The listed product prices on each product's website are always the final ones (including VAT) and are valid for sale from the online store and delivery of the products to the customer. The prices on the presentation page of each product in the online store do not include shipping costs, that are after calculated on the order page based on the relevant charging rules for the relevant chapter of the terms below. If the shipping costs can not reasonably be calculated in advance due to the specificity of the place of delivery, the reservation for an additional cost of shipping costs, stated in the order text and these are calculated and notified to the customer and is requested acceptance by him/her,untill the order's final acceptance by the COMPANY through telephone.
  5. The arrangements of payment, delivery, implementation, the deadline that the COMPANY undertakes to deliver the goods and is applicable, the Company's policy to deal with complaints, the conditions, exceptions, time limits and exercise procedures of the right to withdraw.
  6. That the customer will be charged with the expense of returning the goods in case of withdrawal.
  7. That if the consumer uses the right of withdrawal after having made use of the supply, he will have to pay a reasonable cost to the COMPANY.
  8. Where there is no right to withdraw under the Law, the information that the consumer will not have the right of withdrawal or if appropriate, the circumstances under which the consumer loses the right to withdraw.
  9. Whether delivery restrictions apply and what payment methods are accepted.

Order receipt confirmation
Every customer/user order is always followed by an automated one-day email on behalf of the COMPANY, which includes the confirmation of the order's receipt  and repeats its contents. This e-mail is only a confirmation that the order has been received with the content mentioned and in no case constitutes acceptance of the order or concluding in terms of sale. No modification of the order or a new agreement on it is acceptable unless it is written and accepted by both sides. The confirmation of the order's receipt  can also be made by phone, if the customer consents and if some item is not available, so a delivery time agreement is required.

Order Acceptance-Sale Management
Upon the order's receipt and the above confirmation of receipt, if the COMPANY establishes the availability of the item, the correctness of the order and the absence of any errors in the online store regarding the pricing of the items, their characteristics etc. with new email there will be confirmation of the the order's acceptance, it's contents, the preparation of the sale and the expected delivery time of the item as it was already notified before the order was submitted, so that only then the sale is deemed to have been prepared and the procedure can continue. If the customer accepts an additional charge for shipping costs, this is always agreed before the final acceptance of the order by the COMPANY by telephone contact with the customer. In the event that the delivery area is not covered by the distribution network of the COMPANY, the customer is informed and undertakes any obligation towards the courier. THE COMPANY is exempt from the delivery of the item that the customer has chosen another courier. THE COMPANY is no obliged under the principle of good faith and trading habits to accept an order and conclude the sale of products or services that appear in the online store due to a typographical or computer error with an incorrect value that is different from applicable, based on its pricing policy for that period. In the event that such an error is found in a part of the ordered items, the order is valid for the rest of the items only and is considered unacceptable for the items that the error was found, except when the items in the order are similar , these will be used as a whole and are related with each other and the customer decides that the only a part of the order does not serve his needs or interests, so the COMPANY must cancel the whole order. No additional charge on the order is charged to the customer without his explicit consent. Sending the order for approval to COMPANY is a statement of acceptance and consensus for all charges that are included in the order. If there is no consent, the customer is the customer is eligible of refund of the payment. Also in the case of unsolicited products or services, their non-repudiation or failure to return them and the customer's indifference is in no way interpreted as consensus, acceptance or declaration of will to buy them. In the event that he is asked for refund on behalf of the COMPANY and he / she delays to deliver the products for more than two (2) working days, then his / her refusal constitutes will to buy the items and they are considered as sold to the customer and he has to pay their value. The customer has also, the opportunity to be informed about the process of the order, either by phone (tel 801 11 61 061) or via e-mail ().

Cancellation of order on behalf of the customer due to redemption
The customer's cancellation of his order due to redemption is accepted only if the item is not yet invoiced and given for delivery by the COMPANY. Cancellation is by sending an email to the COMPANY by the customer. The customer must state the exact details of the order. Cancellation does not occur unless the COMPANY sends confirmation by e-mail to the customer. In the event that the customer has paid the value of the approved order before the declaration to cancel it and the COMPANY has already received it, then the COMPANY must return to the customer the value in the same way that the payment was done (by reversal of the amount in a bank account, paying cash, etc.). within 14 calendar days. Otherwise, if a payment order was done by the client but the money has not yet been collected by the COMPANY (as example in the case of a credit card payment order when the Bank has not yet paid the price to the COMPANY) then the COMPANY is obliged (14) working days to expedite all necessary action and a statement to each competent body (Bank, etc.) about the notification to cancel the order and the obligation to repay any amount charged to the customer. In this case, the COMPANY is deemed to have fulfilled its obligations lawfully, and the cancellation of each charge will be made under the terms of the contract linking the customer to this third party (Bank, etc.) and COMPANY is not responsible for the return or reversal of any relevant charge.

Through Credit Card
The customer can pay the price of the sale and other agreed charges by credit card (Visa, Mastercard) or a debit card accepted by the COMPANY.
The credit card is debited after verification and certification of the data and it's validity during the approval and acceptance of the order by the COMPANY which involves the preparation of the sale

By cash on delivery
The customer can pay the price of the sale and other agreed charges through cash payment, namely by paying the amount due, to the authorized distributor of the COMPANY upon delivery of the sale to the place of delivery chosen on the order. Cash on delivery is only cash money and is accepted for up to Ä 500 and is blocked for larger amounts. In case of a total sale price (including shipping cost and other charges) of more than Ä 500, COMPANY has the right to request the prepayment of part of the price for commencement of the sale, if the customer refuses to pay the amount of the specified, COMPANY is entitled to refrain from the commencement of its obligations from the sale until the customer complies with that claim. For all sales with payment of the cash on delivery, the confirmation and acceptance of the order is done as in all cases written(via e-mail).

Place and time of delivery
Orders for deliveries only within Greece are accepted. Orders are done within working time (9:00 am - 5:00 pm) except Saturdays, Sundays and public holidays.
Orders that include products from suppliers (labeled "expected soon" or "On-demand") are sent directly after collecting all the products in the company's central warehouse. Delivery of individual products in part is possible if agreed with the customer.

Way of shipping an order - charges for shipment
The delivered products and services of the sale are sent to the address and to the recipient that the customer has stated when submitting his order, which has been accepted by the COMPANY. THE COMPANY freely chooses the way of shipping and discloses it to the customer by e-mailing the acceptance of the order as well as the shipping cost if there is or later on with a newer correspondence if the dispatch concerns a remote or inaccessible destination (indicatively, but not limited to island or border area etc.).
The shipment (subject to the provisions set forth below "exceptions - special cases of deliveries - charges") is free of charge to the customer,no matter what size, provided that the following conditions are cumulative and not individually, namely:

  1. If during the preparation of his order the customer chooses and accepts the delivery of the products within seven (7) working days from the date of acceptance of the order and the preparation of the sale
  2. If the place of delivery is within the COMPANY distribution network and does not concern an inaccessible area.

If the customer chooses during the establish of the order shipment of products and services earlier than seven (7) working days from the date that the order is accepted by the Company and sales training, then shipping costs are at his charge. The Company reserves the right to amend their ways, terms and shipping costs, at will and without prior warning and is obliged to inform potential customers about these changes with reviewing these terms of use of the shop.


Right to refuse product order on behalf of COMPANY
Providing services on behalf of the COMPANY only within the limits of the Distribution Network - right to reject a service order outside the Distribution Network DELIVERY WITHIN GREECE. Delivery may be delayed: - during periods of high commercial traffic - due to adverse weather conditions - in case of force majeure (Eg strikes, stops, etc.)
DELIVERY OUTSIDE THE GREECE For shipments and deliveries of products outside Greece (except Cyprus), the cost is charged to the customer.


Time to fulfill the sale - delivery
The delivery time of the sold products and services is specified in the order, depending on the availability, is confirmed in the acceptance of the order by the COMPANY. The customer is obliged upon receipt, unpacking and checking the products to confirm the absence of external aesthetic defects, so if there are any problems he is entitled to refuse the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects in ten (10) calendar days after the receipt of the item, and in case of expiration of that period, he has no rights. COMPANY is obliged to replace this item with a new one in a short time . In the case of unconstrained receipt of the item it is considered that it has been delivered in excellent external condition without any aesthetic defects.

Change-return policy
Products are changed by the customer within 14 calendar days of receiving the product. The return fee is charged to the customer. This amount will be repaid either by cash on delivery or by deposit. (Including transport costs). The return of products is charged at the expense of the company in all cases where deliveries are other than those sold, by type or quantity. Returning or changing a product will not be accepted if it is proven that the product has been used and will be refunded at the customer's charge. In each case, the product will be returned by the customer first, within 14 days and then the product that is for replacement  will be shipped by the company. The products must be returned to their original condition, complete and intact and in their original packaging. The return or change process is through the same courier company that sent the product for the first time. If the product is to be returned or changed by another courier, the customer will  be charged the shipping costs.
In any case, the product to be returned must be accompanied by the necessary legal documents and receipts. The internet client through the "Contact us" form of the website www.medijeunesse.gr sends a message requesting a return or change of the product. Any delay on behalf of the customer is accepted only for reasons of force majeure, otherwise the right to substitute based on this term is dismissed. 1. In all cases the product to be replaced should be returned with all the documents accompanying the product (eg shipping documents, Retail sales receipts and so on) and full packing. The return of the productson charge of the COMPANY will be done by courier. 2. In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, and the amount will be determined by the condition of the products and claim unilaterally and unconditionally, whole or part of it, from the customer. Product returns, which are considered defective upon delivery at the Company's charge:
In case of a defective product that the company has previously recognized so, the price will be routed to the customer, provided that the customer within 14 days of such recognition returns the shoes he has purchased. The company will then reimburse the customer within 14 days of receipt.

Withdrawal right
Initial submission of the customer's order up to 14 calendar days after the delivery of the products. The cancellation statement is made written or electronically and the COMPANY is obliged to send a confirmation receipt of the withdrawal statement as soon as it arrives.
Following the cancellation notice, the COMPANY is obliged to reimburse the price it has received. In the event of a refund, THE RETURNED COSTS OF THE PRODUCTS CHARGE THE CUSTOMER
The return of the money to the customer, by credit card will be made as follows: if until the withdrawal and return of the item the price of the Bank has been paid to the Company, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed on any action provided under the contract it has concluded with the client. After this update, the Company is not responsible for the timing and the way the settlement is done, governed by the aforementioned contract.
Refunds will not be made later than fourteen (14) working days of both the product and the purchase price.
No delivery costs are refunded. The customer is also required to return the products within 14 calendar days of the day that he notified the withdrawal.


APPLICABLE LAW AND DISPUTE SETTLEMENT
This will be interpreted in accordance to Greek law. Any dispute that may arise regarding any matter under this Agreement an effort will be made for an amicable settlement. If the amicable settlement of the dispute becomes impossible, it will be settled exclusively by the Courts of Athens.
The Company is also entitled at any time, whenever necessary and without prior notice, to refuse access to the Website if, in its exclusive discretion, the Company's policy and the terms of this Agreement are violated.


Using Cookies on the Internet
Cookies are small files with information that a web page (specifically, a web server) stores on a user's computer so whenever the user connects to the web page, it retrieves that information and offers the user Related services. Such information is the user's preferences on a website, as stated by the user's choices on the site (eg selecting specific "buttons", searches, advertisements, etc.).The installation of "cookies" is only allowed with the consent of the user and after appropriate updating.
In particular, Article 5 paragraph 4 of Law 3471/2006, as amended by Law 4070/2012, stipulates that the installation of "cookies" is allowed only if the subscriber or user "has given his / her consent after clear and extensive information pursuant to paragraph 1 of Article 11 of Law 2472/1997, as in force ".
This system is also known as 'opt-in', opposed to the 'opt-out' system prior to the amendment of Directive 2002/58 / EC and allowed the installation of 'cookies' without the consent of the subscriber or User, provided that existed previous notification and there was no oppose the processing.
Therefore, according to the above, the provider of an internet service (eg an online store) or a third party (eg an advertising network that promotes its products via the website of an on-line store) can install a "cookie" only if it has obtained the consent of the subscriber or user after having been duly informed.

 

PRIVACY POLICY

We are committed to protecting and respecting your trust. This Policy explains when and why we collect personal information about people visiting our site, how we use them, and how we keep them safe. It may change this Policy from time to time, so check this page occasionally to make sure you are happy with any changes. By using our website, you agree to be bound by this Policy. Any questions about this Policy and privacy practices should be sent by email to

How we collect information from you

The personal information we collect may include the name, address, e-mail address, IP address, and information about the pages you are browsing. If you make a purchase from our site, your card details are not being met by us, they are collected by third party payment processors who specialize in securely downloading and processing credit / debit card transactions online, as explained below.

Because your information is necessary

To provide products or services to visitors / customers.

How do we secure the security of your data?

During the online connection to the website www.medijeunesse.gr, the company uses protected data networks with sophisticated hardware & software firewalls, exploit scanners, and passwords. For the management of personal data, steps have been taken to prevent loss, misuse, unauthorized access, distortion or destruction. Under no circumstances can we guarantee the exclusion of loss or misuse of data, but we constantly try, monitor and update security measures to avoid unfortunate circumstances.

Who has access to your data

Access to visitor / user contact information is limited to employees or service providers who reasonably believe that they need to know this information to provide products or services to visitors / clients or to perform their work. When completing an interest form for a service and when ordering a product, it automatically records your data in the database it maintains with the Mailchimp email provider.

How we use your data

To send informative emails after they have been consented to confirm and complete orders to confirm your interest in a service or product. The company does not trade, share, disclose, transmit or distribute in any way your personal data to third parties. The user has the ability through the client account, accessed by personal passwords, to modify or view the information held by the company. In case of deletion of orders, customer account or other data you should call us at the customer service or send your request via email to

Encrypting personal data

The company uses SSL (Secure Sockets Layer) on all pages of www.medijeunesse.gr, as well as in management and emails. You can identify a secure page from the green lock icon from the URL in your web browser. Once we receive your information, we make every effort to ensure their security in our systems. If you have chosen a password and you have access to some parts of our site, you are responsible for the confidentiality of this password. We ask that you do not share your password with anyone.

Transfers of Personal Data abroad

Your data is shared only between the official branches of MEDI JEUNESSE in Greece and Cyprus.

Personal Information and Children

The company will not collect, use, or disclose personally-identifiable information from minors under the age of 18. In case, however, minor users will voluntarily proceed to any actions on the site, the company bears no responsibility. In the company's physical stores, the consent of the parent or guardian is obtained through direct communication and written consent.

Review of Privacy Policy

We keep this policy under regular review. This policy was last updated on May 25, 2018.

Contact us

For more information about our privacy practices, if you have any questions or complaints, please contact us by email at